Farid Danang

Resume

"Each role I’ve taken has helped me learn, grow, and lead in new ways. This resume shares the path I’ve built and the purpose that continues to drive me forward."

Summary

Farid Danang Abdur Rochim

Result-oriented Team Leader with over 4 years of experience in Content Operations, Quality Management, and Team Performance Optimization. Proven ability to lead cross-functional teams, streamline workflows, and translate operational insights into measurable improvements. Skilled in data-driven decision-making, KPI management, and coaching teams to maintain accuracy and productivity standards. Recognized for strong communication, stakeholder coordination, and building efficient operations in dynamic digital environments.

Professional Experience

Team Leader, Content Moderation Operations

October 2022 - September 2025

Teleperformance Indonesia

  • Led a team of content moderators to consistently achieve and exceed KPIs related to accuracy, quality, and task completion time.
  • Analyzed daily performance data and developed actionable improvement plans for individuals and the team.
  • Prepared and presented performance reports to management, identifying trends, risks, and opportunities for operational enhancement.
  • Planned and allocated team resources effectively, including task distribution, scheduling, and workload balancing.
  • Supported process optimization initiatives, ensuring workflow efficiency and sustained team morale during high-volume operations.

Online Content Moderator

July 2021 - October 2022

Teleperformance Indonesia

  • Reviewed and analyzed a high volume of online content daily to ensure compliance with internal and platform guidelines.
  • Maintained a consistent accuracy rate above target levels, contributing to overall operational quality and client satisfaction.
  • Identified potential policy-related risks in user generated content and flagged them for further review, ensuring to safe and compliant platform environment.

Core Skills

Content Operations Leadership

  • Managing and motivating large teams to achieve performance and quality goals.

Policy Interpretation & Compliance

  • Translating detailed policy requirement into operational workflows.

Performance Optimization & KPI Analysis

  • Tracking metrics, identifying trends, and implementing corrective measures.

Cross-Functional Collaboration

  • Working closely with quality, training, and policy stakeholders. Analytical Reporting & Insights – Preparing operational and performance reports for management.

Technical Tools

Google Workspace, Micosoft Office, Data Visualization Tools, Internal CMS & Moderators Platforms, CRM & Workflow Management Tools

Education

Bachelor of Education - Educational Technology

2015 - 2020

Yogyakarta State University

GPA 3.58

Achievements

Best Employee, Teleperformance Indonesia (2024)

Awarded for excellence in leadership, optimizing team performance metrics, and proactively identifying risks and opportunities that contributed substantially to the company’s growth that year.